Support Tickets (Help Desk) 1.0.4 — Magento Admin setup

00:00:00 — Set up Support Tickets (Help Desk)
Welcome to the Agentic Ecom Support Tickets (Help Desk) Admin guide. We'll walk through the main setup screens and the checks to make before using the module. This guide assumes the extension is already installed.

00:00:13 — Open settings and choose scope
Start in Magento Admin and open Stores, Configuration. Choose Support Tickets (Help Desk). Check the Scope selector before editing. Use the appropriate website or store view where the setting supports it. The screen values here are a demonstration; enter the settings and service details that belong to your own store.

00:00:35 — Enable the help desk
In General, enable Support Tickets and decide whether guests may raise tickets. Review the reference prefix and starting number. The Admin workspaces are under Help Desk: Tickets, Departments and Canned Responses. Configure the help desk for the team who will actually answer customers.

00:00:53 — Configure the Luma help button
Open Storefront Popup and choose whether to show the help button. Set its wording, heading, introduction, position and accent colour, and review mobile visibility. Use a short message that makes it clear what customers can ask and what response they should expect.

00:01:10 — Set attachment limits
Review allowed file extensions, maximum file size and maximum files per message. Enable only the types your support team can handle. Check Spam Protection and any reCAPTCHA details before exposing a public form. Those credentials belong to your own storefront domain.

00:01:28 — Set notifications and test the workflow
Configure the agent address, sender and notification templates. Review S L A Targets for each priority and the optional satisfaction rating. After saving, raise a disposable storefront ticket, open it in Help Desk, and check a reply and its email delivery. A separately built headless frontend must provide its own ticket interface.

00:01:51 — Save and verify your setup
When your required settings are complete, use the screen's Save control and wait for Magento's confirmation. Then reopen the record or configuration and check the saved values at the intended scope. If the storefront still shows earlier settings, refresh the relevant caches. Test your own configuration before using it with customers.

00:02:12 — Your setup checklist
That's the Admin setup walkthrough for Support Tickets (Help Desk). Check permissions and scope, review the module-specific settings, then save and verify a small staging example. Use the written guide at user guides dot Agentic Ecom dot net for installation details, complete field references and any separate storefront integration steps.