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Welcome to the AgenticEcom Support Tickets (Help Desk) Admin guide. We'll walk through the

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main setup screens and the checks to make before using the module. This guide assumes the extension

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is already installed.

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Start in Magento Admin and open Stores, Configuration. Choose Support Tickets

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(Help Desk). Check the Scope selector before editing. Use the appropriate website or store

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view where the setting supports it. The screen values here are a demonstration; enter the

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settings and service details that belong to your own store.

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In General, enable Support Tickets and decide whether guests may raise tickets. Review the reference

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prefix and starting number. The Admin workspaces are under Help Desk: Tickets,

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Departments and Canned Responses. Configure the help desk for the team who will actually answer

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customers.

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Open Storefront Popup and choose whether to show the help button. Set its wording, heading,

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introduction, position and accent colour, and review mobile visibility. Use a short message

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that makes it clear what customers can ask and what response they should expect.

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Review allowed file extensions, maximum file size and maximum files per message.

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Enable only the types your support team can handle. Check Spam Protection and any reCAPTCHA

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details before exposing a public form. Those credentials belong to your own storefront

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domain.

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Configure the agent address, sender and notification templates. Review SLA

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Targets for each priority and the optional satisfaction rating. After saving,

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raise a disposable storefront ticket, open it in Help Desk, and check a reply and its email

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delivery. A separately built headless frontend must provide its own ticket interface.

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When your required settings are complete, use the screen's Save control and wait for Magento's

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confirmation. Then reopen the record or configuration and check the saved values at the intended

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scope. If the storefront still shows earlier settings, refresh the relevant caches.

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Test your own configuration before using it with customers.

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That's the Admin setup walkthrough for Support Tickets (Help Desk). Check permissions and

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scope, review the module-specific settings, then save and verify a small staging

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example. Use the written guide at user guides dot AgenticEcom dot net for

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installation details, complete field references and any separate storefront integration steps.